Frequently Asked Questions

Plumbing FAQs

How quickly can you respond to a plumbing emergency?

We offer true 24/7 emergency plumbing service. Most customers in Greater Vancouver receive a technician within 1–2 hours, depending on traffic and location.

Do you charge extra for after-hours or weekend emergency calls?

It depends on the situation. We will always give you a clear quote over the phone before dispatching a technician so you know exactly what to expect.

What is the best way to prevent clogged drains?

Avoid pouring grease, oil, or coffee grounds down the kitchen sink. Use drain screens in showers and have your drains professionally cleaned every 1–2 years.

How long does a water heater replacement usually take?

Most tank-style water heater replacements take 2–4 hours. Tankless installations can take 4–6 hours depending on the complexity.

Do you repair or replace running toilets?

Yes. In many cases we can repair a running toilet the same day. If the toilet is very old, we may recommend a full replacement for better efficiency.

HVAC FAQs

How often should I service my furnace or air conditioner?

We recommend professional maintenance once per year for furnaces (before winter) and once per year for air conditioners (before summer).

Why is my furnace making a strange noise?

Common causes include a dirty blower motor, loose parts, or failing bearings. We always perform a full diagnostic to identify the exact issue.

What is the advantage of a tankless water heater?

Tankless units provide endless hot water, take up less space, and are more energy-efficient than traditional tank models.

How long do most HVAC systems last?

With regular maintenance, furnaces typically last 15–20 years and air conditioners 10–15 years.

Do you service all brands of HVAC equipment?

Yes. We service and install all major brands including Carrier, Lennox, Trane, Rheem, Goodman, Bosch, and many others.

Air Duct & Vent Cleaning FAQs

How often should I have my air ducts cleaned?

Most homes benefit from air duct cleaning every 3–5 years. Homes with pets, smokers, or allergy sufferers may need it more frequently.

Is dryer vent cleaning really necessary?

Yes. A clogged dryer vent is one of the leading causes of home fires. We strongly recommend cleaning it at least once per year.

Will air duct cleaning improve my allergies?

Many customers notice a significant improvement in indoor air quality and allergy symptoms after a thorough duct cleaning.

How long does air duct cleaning take?

A standard residential air duct cleaning usually takes 2–4 hours, depending on the size of the home and number of vents.

General Questions

Do you provide free estimates?

Yes. We offer free estimates for all installations and major repairs. Diagnostic fees may apply for some complex issues and are credited toward the repair.

Are your technicians licensed and insured?

All our technicians are fully licensed, insured, and background-checked for your peace of mind.

Do you offer any service guarantees?

Yes. All our work comes with a 12-month service guarantee.

Still have questions?

Or call:

(604) 500-9876

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Peace of Mind Plumbing & Heating Ltd.